Every missed call is a missed job.
You already spend money getting the phone to ring. The leak isn't in your marketing — it's in what happens after the phone rings and nobody's free to pick up.
Call goes unanswered
The customer doesn't leave a voicemail. They call the next name on the list instead.
Follow-up happens whenever there's time
By the time someone calls back, the lead has already booked with a competitor who answered first.
Nobody's free to answer
You're up a ladder or under a sink. The phone rings out, every time, all day.
One system, running your front desk.
Set up once, then it runs itself — no software for your team to learn, nothing extra to check.
Answers every call, 24/7
Day, night, weekends, mid-job — a real conversation, not a voicemail box or a menu of numbers to press.
Books the job straight in
Collects the details, offers the next available slot, and puts it directly in your calendar. No back-and-forth.
You get a text, that's it
A short summary after every call. Nothing to log in, nothing to check, nothing to miss.
A real call, handled end to end.
This is an actual exchange with the system — the kind of call that used to go to voicemail at 6:47pm.
"Hi, my boiler's stopped working and it's freezing in here."
"Sorry to hear that — let's get someone out to you. Can I grab your name and the best number to reach you on?"
"John Reid, 07700 900123."
"Thanks John. I can get an engineer out first thing tomorrow, or this afternoon around 4pm — which works better?"
"Tomorrow morning's fine."
"You're booked in. You'll get a text confirmation now, and we'll call ahead before we arrive."
Trades businesses that live and die by the phone.
Edinburgh & the Lothians · typically 3–25 staff · already spending on ads or word of mouth to keep the phone ringing.
Be one of the first, not just another account.
Wrench & Wire is brand new in Edinburgh — which means founding clients get direct access to the person actually building their system, launch pricing locked in for as long as they stay, and a level of attention that tends to disappear once an agency scales up.
Built by hand, not a queue
Every system is set up and tuned personally — not handed off to a support rota.
Launch pricing, locked in
What you sign up at now is what you keep. Rates rise for everyone who joins after.
Zero-risk start
Start with the £199 Opportunity Audit — no commitment until you've seen your own numbers.
No long contracts. Start small, prove it, expand.
Three systems, each one built to run without you thinking about it. Start with the one that matches where you're losing the most work today — most businesses start with Front Desk AI and grow into the rest. Every plan includes a 7-day free trial on the monthly fee — the one-time setup is due when you commit, then nothing further is billed until you've heard it working.
- 24/7 AI phone answering, in a natural voice — not a menu of numbers to press
- Instant text-back on any call that's missed
- Jobs booked straight into your calendar, no back-and-forth
- Works with the number you already advertise
- Everything in Front Desk AI
- Automated follow-up on leads that don't book straight away
- Review-request automation after every completed job
- Two-way sync with your CRM or job-management software (Jobber, ServiceTitan, and similar)
- Everything in Growth System
- Automated dispatch & scheduling across your crew
- Invoicing and payment follow-up
- A weekly report: calls answered, jobs booked, revenue recovered
Ready to stop losing jobs to voicemail?
Book a free 15-minute call — we'll look at where your calls and leads are actually going, and whether Wrench & Wire is a fit.